Information on raising a complaint
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is/has been working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, in the first instance, you should contact the fee earner who is/has been dealing with your matter. We will do our very best to resolve any such problem.
If your complaint is not resolved to your satisfaction, you should then make a formal complaint in writing and direct your complaint to the Principal of Zakk Associates and Solicitors as follows:
Mr Mohammad Zakir Khan
Zakk Associates and Solicitors
Ground Floor, 766 Eastern Avenue
Ilford Essex IG2 7HU
Tel: 020 8478 1391
zakirkhan@zakksolicitors.co.uk
Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving our final response to your complaint
and
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should reasonably have known that there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
enquiries@legalombudsman.org.uk
www.legalombudsman.org.uk
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority. Their website address is https://www.sra.org.uk
Email: contactcentre@sra.org.uk
Tel: 0370 606 2555
Post: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN